COMplain! Complaint!
It is very frustrating and annoying after all these years of premium that we paid, we are not getting the claim when incidences happen, or the claims is being delayed indefinitely you do not see the light out of it. Luckily enough, there’s an avenue for us to voice out our discontent and get addressed by the authorities. Sometimes it might be our fault and sometimes it could be the insurers, a third party will be able to hear both sides out and try to resolve the issue in a manner that is agreeable by both.
After finding ways to the customer services of the insurers and you are still unsatisfied with the insurer’s replied, you may contact the Financial Mediation Bureau (FMB) for claimant amount of up to RM200,000 within six months of the final decision given by the insurers. The decision made by FMB is binding to the insurers but not to the claimant. In other words, the claimant can still complain to the Bank Negara if he/she finds the decision made by FMB unsatisfactory.
Bank Negara is the institution governing all the insurers in the market of Malaysia, if you are dissatisfied even after pursuing your complaint to FMB, you may contact the Bank Negara for consideration of your case.
Contact details are as follows:-
Financial Mediation Bureau
Level 25 Darul Takaful
4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur
Tel No: 03 – 2272 2811
Fax No: 03 – 2274 5752
(For claim matters only)
http://www.fmb.org.my/index.htm
Pengarah
Jabatan Komunikasi Korporat
Tingkat 14B, Bank Negara Malaysia
Peti Surat 10972
50929 Kuala Lumpur
Tel No: 03 – 2698 8044
Fax No: 03 – 2693 6919
After finding ways to the customer services of the insurers and you are still unsatisfied with the insurer’s replied, you may contact the Financial Mediation Bureau (FMB) for claimant amount of up to RM200,000 within six months of the final decision given by the insurers. The decision made by FMB is binding to the insurers but not to the claimant. In other words, the claimant can still complain to the Bank Negara if he/she finds the decision made by FMB unsatisfactory.
Bank Negara is the institution governing all the insurers in the market of Malaysia, if you are dissatisfied even after pursuing your complaint to FMB, you may contact the Bank Negara for consideration of your case.
Contact details are as follows:-
Financial Mediation Bureau
Level 25 Darul Takaful
4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur
Tel No: 03 – 2272 2811
Fax No: 03 – 2274 5752
(For claim matters only)
http://www.fmb.org.my/index.htm
Pengarah
Jabatan Komunikasi Korporat
Tingkat 14B, Bank Negara Malaysia
Peti Surat 10972
50929 Kuala Lumpur
Tel No: 03 – 2698 8044
Fax No: 03 – 2693 6919